FAQ Terms

Welcome to the FAQ page of trendheavenstore.com! We hope to answer any questions you may have during your shopping experience here. If you cannot find the answer to your question, please feel free to contact us through the contact form.

  1. How do I place an order?
    You can browse our website, add the items you want to purchase to the shopping cart, and then follow the checkout process to pay. We support a variety of payment methods, including credit cards, debit cards, and PayPal.
  2. How do I modify or cancel my order?
    If you need to modify or cancel your order, please contact our customer service team as soon as possible at [your contact email] or [your contact phone]. If the order has not been processed, we will do our best to make adjustments for you.
  3. When will my order be shipped?
    We usually ship within 2 business days of the order confirmation. After shipping, you will receive a confirmation email with tracking information.
  4. How do I track my order?
    You can use the tracking number we send to track the status of your order in real time through the corresponding logistics company’s website. If you encounter any problems during the tracking process, please contact our customer service team.
  5. What is the return and refund policy?
    If you are not satisfied with your purchase, you may return the product within 30 days of receipt. Please refer to our Refund Policy page for detailed return and refund policies.
  6. How to contact our customer service team?
    If you have any questions or need assistance, you can contact our customer service team at ryanniksa@trendheavenstore.com or +1 585 636 9590. We will do our best to respond to your inquiry within 24 hours.
  7. Does trendheavenstore.com provide warranty?
    We guarantee the quality of all our products. If you find any quality problems after receiving the product, please contact us immediately and we will provide you with a solution.
  8. Can I order to areas outside the United States?
    Currently, we offer international shipping services. Please select your country at checkout and review the relevant shipping options and fees.
  9. How to register as a member?
    You can become a member by creating an account on our website. After becoming a member, you can enjoy member-exclusive benefits such as fast checkout, order tracking, and special offers.
  10. I forgot my password, how can I retrieve it?
    If you forget your password, you can click the “Forgot Password” link on the login page and follow the prompts to reset your password using your registered email address.