Shipping Policy

Thank you for choosing trendheavenstore.com for shopping. We are committed to providing you with reliable and timely shipping services. Below is our shipping policy, please read it carefully for details.

Shipping Time
Order Processing Time: All orders will be processed and shipped within 2 business days after confirmation (excluding weekends and holidays).
Shipping Notification: Once your order is shipped, we will notify you by email and provide a tracking number so that you can track the order status in real time.
Shipping Method
We provide a variety of shipping options to meet the needs of different customers:

Standard Shipping: The estimated arrival time is 6 business days.
International Shipping: The estimated arrival time varies depending on the destination, usually 14 business days. Please note that international orders may incur additional customs duties and taxes, which are to be borne by the customer.
Shipping Cost
Standard Shipping: The shipping cost will be calculated at checkout based on the destination and package weight.
International Shipping: The shipping cost will be calculated at checkout based on the destination and package weight.
Order Tracking
Once the order is shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to track your order status in real time on the corresponding logistics company website.

Shipping Delays
While we make every effort to ensure on-time delivery, there may be situations where shipping times are extended due to factors beyond our control, such as bad weather, customs inspections, or logistics delays. In such cases, we will notify you promptly and assist you in resolving the issue.

Wrong Address
Please ensure that the delivery address you provide is correct. If the package cannot be delivered or is returned due to an incorrect address, we will contact you to confirm the correct address and reschedule the shipment at the customer’s expense.

Damaged or Lost Packages
If you find that the item is damaged when you receive it or your package is lost in transit, please contact our customer service team immediately. We will provide appropriate solutions based on the specific situation, including re-shipment or refund.

Customer Service
If you have any questions or need assistance with our shipping policies, please contact us at the following:

Email: ryanniksa@trendheavenstore.com
Phone: +1 585 636 9590
Thank you for choosing trendheavenstore.com. We are committed to providing you with the best shopping experience.